Help Center
Find answers to common questions or get in touch with our support team.
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Delivery & Tracking
Questions about delivery times, tracking, and order status
Payments & Billing
Payment methods, refunds, and billing inquiries
Account & Profile
Account setup, profile management, and settings
General Questions
Common questions about how SendGO works
Frequently Asked Questions
Browse vendors, add items to your cart, and checkout. You'll receive real-time tracking updates through our platform to monitor your order.
Once your order is placed, you'll get a unique tracking link. Use this link to see real-time updates on your order status, rider location, and estimated delivery time.
Contact our support team immediately if you need to cancel. Cancellations are possible before the rider starts pickup from vendors.
Use the tracking link to find your rider's contact information. You can call them directly for any delivery-related questions.
We accept bank transfers, card payments, and mobile money. Pay once for all items from multiple vendors.
Create a vendor account on our platform, set up your product catalog, and start receiving orders from customers in your region.
We deliver across all major areas of Nigeria. Check our delivery zones for specific areas, fees, and estimated delivery times.
Delivery times vary by zone: 30-75 minutes depending on your location in Nigeria.
Still Need Help?
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Live Chat
Chat with our support team
Contact Information
- Email: support@sendgo.com
- Hours: Mon-Fri, 9AM-6PM WAT